1. What’s the turnaround time?
Current turnaround times before your item(s) are shipped is 3-7 days. Your support of Creole Amour is amazing, and keeps this small team of one (😉) busy making and getting orders out to you.
2. Are your earrings and jewelry safe for people with sensitive skin?
Yes! All of our jewelry pieces are hypoallergenic and safe for sensitive skin.
3. Will my jewelry tarnish?
No. As long as you treat your gold filled jewelry with care, it can last a life time.
4. Are your 14k Yellow Gold and 14k Rose Gold items made from solid gold?
Yes, it is. To learn more about the differences in our 14k Gold and our Gold Filled items click here.
5. What does "Made to Order" mean?
"Made to Order" means we make them as you order them. Made to Order items can take up to 2 weeks before it's shipped out to you. Don't worry we're working really hard each day to get your fabulous items to you, and remember they are handcrafted with tons of love
6. How does local delivery work?
Local delivery is offered at checkout to customers in the Orleans and Jefferson Parish areas, and it works similar to normal mail/package delivery. Small packages will be delivered in the mailbox and larger packages will be left at the front door/ porch unless a designated area is requested. You'll receive a email once your order is ready for delivery and again when the your order has been delivered.
7. I never received my packaged or it was stolen.
Unfortunately, Creole Amour is not responsible for any lost or stolen packages, but each order is shipped with a tracking number. If your package has not been delivered, you should contact the carrier with your tracking number for information or to file a claim.
8. How are items shipped from the Creole Amour x La Petite Hustle Collab?
Tees ordered from the Creole Amour x La Petite Hustle Collaboration will ship separately from other items ordered.
9. How are your practices eco-friendly?
We recycle scraps and leftover materials from jewelry making to be remelted and made new.
10. I'm sending my order as a gift. Can I add a gift message and can you send gift receipts?
Yes, we sure can! When you add your order to the cart, you'll see an option to add a note or gift message. When we ship your order, we'll add a gift receipt with your gift message.
11. Are the pictures of the jewelry, goods, and etc. actual pictures of the merchandise?
Yes, all pictures are actual pictures of the items.
12. How does Afterpay work?
Installments by Afterpay allows you to pay for your purchase over 4 equal installments, due every two weeks. You’ll pay your first installment at the time of purchase, and the remainder over time. You pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.
*Only available on US orders between $35 - $1000.
13. Do you offer wholesale?
Yes, for wholesale inquires please contact us via this contact form.
14. Looking for a necklace length and bracelet guide?
15. Looking for shipping information?
16. Looking for information on our hassle free return policy?